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Letter from CEO

Pioneer in Obsolescence Management and Legacy Sustainment for embedded technology

  • Letter from the CEO – What the Customer Wants is Trust

    Letter from the CEO – What the Customer Wants is Trust

    What’s the difference between a customer/supplier relationship and a partnership? In a word: Trust. Sometimes it seems as if no one trusts anyone anymore, and it’s easy to see why. Most people involved in the embedded computing supply chain have a story to tell about some supplier who’s acted in a win–lose way, where it […]

  • Don’t Let Your Old Designs Drag You Down

    Don’t Let Your Old Designs Drag You Down

    Business leaders don’t like process exceptions, because they’re inefficient and require a lot of special intervention to resolve. They also don’t like to discontinue old product designs that still have a few customers, because these orders help them make their sales targets and avoid customer issues. That makes sense, right? Maybe not as much sense […]

  • Delay is the True Cost of an Ad Hoc Sustainment Strategy

    Delay is the True Cost of an Ad Hoc Sustainment Strategy

    Lately, I’ve been thinking a lot about the “true cost” of things. Our leadership team has been working on a particularly large order for more than a year. Since we restarted the production line for this discontinued COTS board several years back, this is the third ad hoc order we’ve accepted. In each of these […]

  • The Value of Developing Second Source for Obsolete Boards

    The Value of Developing Second Source for Obsolete Boards

    I’ve recently come back from an exciting two-week road trip, and I’ve been talking to a lot of people about the impact obsolete electronics have on their enterprises. The people I met were knowledgeable, passionate, and in many cases struggling to find a solution or make a business case to remedy their particular obsolescence problem. […]

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