Why We Do It—GDCA’s Values and Legacy Embedded Systems
When it comes to proactive obsolescence management, no company is more trusted than GDCA in maintaining legacy embedded systems. Our core values combined with our commitment to our employees, our original equipment manufacturer (OEM) partners, and their customers create an environment of mutual trust for everyone.
We have learned that the best way to keep our OEM partners happy is by making sure their customers are happy. We do that by working directly with the customer to understand their embedded system requirements, and by assessing their needs and timelines to ensure they have all the options necessary to make informed decisions. We are transparent when it comes to sustainment costs, processes, and what it takes to deliver the embedded solutions they need.
Trust is an essential mainstay of our work. Our OEM partners rely on us to take care of their customers in the same way they would if they were in the business of sustainment instead of innovation.
Sustaining legacy embedded systems is a relatively complicated and constantly changing job. Often customers don’t understand the process behind maintaining mature circuit-card assemblies. GDCA makes sure customers have access to updated information and customizable options, leaving them better equipped to navigate obsolescence occurrences when they arise.
Being well informed helps customers plan and move forward with confidence.
Internally, our teams work together under the umbrella of collaboration. Teamwork, respect, accountability, continuous improvement, and an unwavering commitment to customer satisfaction not only give us a strong foundation on which to build our efforts, but they are also the bedrock that is critical to the work we do: developing solutions that fix the problems created by embedded board obsolescence.
Over the years we’ve developed a deep understanding of what satisfaction means to our OEM partners. It means supporting their customers facing obsolescence with legacy embedded systems better than the OEM could have on their own. Our OEM partners trust us with their customers because their customers’ satisfaction is our #1 priority.