All shipments are F.O.B., origin, (Livermore, CA, USA).

Payment terms are net 30 days upon GD California’s approval.

To obtain a Return Material Authorization (R.M.A.) number and fixed priced repair quote either call 1-(925) 456-9900 extension 229, email sales@gdca.com or go to http://www.gdca.com/repair.htm and fill out the R.M.A. request form.

A copy of the customer’s purchase order must either be faxed to 1-(925) 456-9901 or e-mailed to sales@gdca.com prior to shipment of any products for repair,

Customers must include a detailed description of the errors, problems and/or failures of each product with the P.O. or packing slip.

All repairs must be accompanied with the customer’s written Purchase Order (P.O.), which must list the serial numbers of all products being sent for repair.

Customers should indicate on their P.O. if any products returned for repair are still under warranty.

Clearly, mark the R.M.A. number on the outside of the shipping container. Repairs cannot be processed with out this information.

All products to be repaired will be returned to original factory specifications. GD California at its discretion will repair or replace the product except as noted in paragraph 10 below.¹ Any customer owned firmware or non-standard parts would be removed and returned separately with the repaired product.

Products not under warranty if found to be uneconomical to repair, the customer:

Turn-around time for repairs is 30 days after GD California receives the product. This time is subject to change.

Products repaired are covered for 90 days after shipment by GD California’s standard warranty.

Please send all repairs to 1799 Portola Avenue, Livermore , CA 94551.